Say goodbye to manual support management and hello to streamlined efficiency. SupportCandy, the leading WordPress support plugin and ticketing system, is here to revolutionize your customer support experience. From intuitive ticket management to seamless communication, it has all the tools you need. Upgrade to SupportCandy and unlock a world of productivity gains for your WordPress ticketing system.
Allows customers and agents to create and reply to tickets directly from their email inboxes.
Unlock the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes.
You can offer and track the time you take to respond to and resolve different types of incoming tickets from customers.
The Productivity Suite is a collection of powerful features designed to help agents and users perform tasks more efficiently and effectively. It includes tools such as Merge Ticket, To-Do List, Close Ticket Silently, Ticket Templates, Pin Tickets, and Checklist, all designed to improve productivity and streamline support workflows.
You can create groups of agents to assign tickets just like individual agents. The supervisor of the group can assign tickets to his team members.
Collect customer feedback and rating for each ticket. This helps you understand how your team performs.
Allows your agents to separately record the time spent on each ticket in the form of a stopwatch.
You can create a group of users or companies so that the company’s supervisor can manage all tickets created by the group members.
Measure and improve the efficiency of your support using our advanced reporting.
Allows your customers to share sensitive information within the ticket so that it is visible to only agents with permission.
Automatically create periodic tickets by setting recurring time and information.
Agents can save their replies which can be accessed in just a few clicks while replying to the tickets.
Automatically close the ticket after x days of inactivity. You can also send an inactivity warning email to the customer before x days of closing the ticket.
Export tickets in CSV format as per the current filter from the ticket list page.
Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments. Tailor your support experience with dynamic, customizable alerts.
Conditionally assign agents to new tickets automatically using set rules and workload.
To better assist you with any additional questions you may have about this product, we kindly ask that you create a ticket. Rest assured, our team is committed to providing a prompt response within 24 hours, if not sooner.
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