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  • Home
  • Pricing
  • Extensions
  • Integrations
  • Support
    • Documentation
    • FAQs
    • Support tickets
  • My Account
  • Other Plugins

Getting Started

11
  • Installation
  • Setting up support pages
  • Add support agents
  • Enable email notifications
  • Enable guest tickets
  • Enable public tickets
  • Enable user registration
  • Enable OTP Login
  • Shortcodes
  • Translation
  • License Activation

Support Agents

2
  • Agent Roles
  • Agents

Customer

2
  • Customer Management
  • Customer Fields

Custom Fields

5
  • Ticket form fields
  • Ticket fields
  • Agent only fields
  • Customer fields
  • Custom field types

Archive Tickets

4
  • What Are Archived Tickets
  • How to Archive and Restore Tickets
  • Automatic Archiving and Deletion
  • Archived Ticket Permissions (Agent Roles)

Dashboard

3
  • General
  • Dashboard Cards
  • Dashboard Widgets

Ticket List

6
  • Ticket list items
  • Ticket list filter items
  • Default filters
  • Saved filters
  • Ticket list settings
  • Ticket list advance settings

Email Notifications

5
  • Email notification settings
  • Ticket notifications
  • User registration OTP
  • Guest login OTP
  • Macros

Settings

10
  • General settings
  • Page settings
  • File attachments
  • Thank you page
  • Ticket categories
  • Ticket statuses
  • Ticket priorities
  • Ticket widget settings
  • Rich text editor
  • Working hours

Miscellaneous Settings

6
  • Terms & conditions
  • GDPR
  • Google reCaptcha
  • Advanced settings
  • Cloudflare Turnstile
  • reCaptcha Setting

Email Piping

10
  • General settings
  • IMAP Settings
  • Gmail Settings
  • Email piping rules
  • Allowed user type warning
  • Allowed new email warning
  • Allowed reply email warning
  • Closed ticket warning
  • Microsoft Exchange
  • Google Workspace Email

Ticket Tags

3
  • Tags
  • General Setting
  • Tags Widget

AI Assistant

6
  • General Settings
  • Ticket Summary
  • Polish Reply
  • AI Training
  • Auto Draft Responses
  • How to enable AI Assistant

AI Chatbot

3
  • Chatbot Sessions
  • General
  • Appearance Setting

Workflow/Automations

2
  • Automatic Workflow
  • Manual Workflow

Satisfaction Survey

4
  • General settings
  • Add new rating
  • Email templates
  • Customer feedback

Woocommerce Integration

4
  • General settings
  • WooCommerce Widget
  • WooCommerce Custom Fields
  • Order Ticket

Productivity Suite

7
  • General
  • Checklist