WordPress is an amazing platform to create websites, and running and scaling businesses and customer support is one of the biggest aspects that become very easy with WordPress. You may have used many plugins for this, but some are too complex, some are too costly, some have customization limitations, some have performance issues and some may have compatibility concerns. And thus, ending all these concerns, we bring you the best customer support plugin and the finest ticket system for WordPress — SupportCandy WordPress Plugin.
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At SupportCandy, we are passionate about transforming your customer support experience on WordPress such that they become super loyal to you. Our innovative plugin is specifically designed to streamline and elevate your support processes, ensuring unparalleled efficiency and customer satisfaction. With our user-friendly interface and powerful features, such as an advanced ticket system for WordPress, and a robust knowledge base, you can effortlessly engage with your customers and resolve their issues promptly. We aim to revolutionize your support operations, empower your team, and foster long-lasting customer relationships.
The AI Chatbot provides instant, AI-powered support using your trained data (RAG) to answer user queries in real time. If a query isn’t resolved, it can automatically create a support ticket for further assistance. See more details here.
Bring intelligence to your support workflow with our AI Assistant. Help your agents save time, respond faster, and maintain high-quality communication with customers. See more details here.
Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.
SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:
Your team can submit private notes within tickets that are only accessible to support agents.
Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.
SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.
Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest level of security measures to ensure your data remains safe and protected.
