Accessibility
at Woo
Welcome to your central resource for accessibility information regarding WooCommerce.com, our official Marketplace, and the core WooCommerce plugin.
Contents
Below, you’ll find accessibility statements, conformance reports, best practices, and resources to help you build and maintain accessible online stores.
Reporting accessibility issues
We’re committed to making WooCommerce more accessible for everyone. If you encounter an accessibility issue, please contact support or send us an email.
Our ongoing commitment
to accessibility
We’re committed to building modern software in line with WordPress accessibility standards, making it simpler for anyone to use WooCommerce.
Accessibility standards
and compliance
WooCommerce has adopted Web Content Accessibility Guidelines (WCAG) — an internationally recognized standard — as our benchmark for measuring the accessibility of our website and plugins/extensions.
WooCommerce.com
accessibility
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The WooCommerce.com purchase flow is conformant with WCAG 2.1 level AA. Meeting these criteria also satisfies the European standard EN 301 549.
Accessibility features
Beyond the purchase experience, the rest of the WooCommerce.com website is partially conformant with WCAG 2.1 level AA — meaning some content does not yet fully meet accessibility standards.
Our website includes the following accessibility features:
- Readable font sizes and styles.
- Proper heading structure for easy navigation.
- Keyboard accessibility throughout the site.
- Alternative (alt) text for images.
- Sufficient color contrast.
Our accessibility approach
Automattic ensures that WooCommerce.com is accessible to all users by:
- Including accessibility throughout our internal policies.
- Providing continual accessibility training for our staff.
- Employing formal accessibility quality assurance methods.
- Conducting external evaluations of our accessibility compliance.
Technical implementation
WooCommerce.com’s accessibility relies on the following technologies:
- Hypertext Markup Language (HTML)
- Accessible Rich Internet Applications Suite (WAI-ARIA)
- Cascading Style Sheets (CSS)
- JavaScript (JS)
Known limitations
The following areas of WooCommerce.com may include missing image alt text, incorrect link text, or non-conformant headings:
- User comments.
- Content hosted using third-party software.
- Content in blog posts, pages, and products created before January 2023.
Core WooCommerce
plugin accessibility
The front-end of the core WooCommerce plugin is substantially conformant with WCAG 2.2 level AA and level AAA. See more details about Accessibility Features in the WooCommerce Plugin here.
In 2024, WooCommerce enlisted Equalize Digital, an expert in website accessibility, to audit all front-end components — including blocks, shortcodes, and templates. Identified issues are currently being addressed to ensure full WCAG 2.2 AA conformance.
While WooCommerce’s backend admin has been developed with accessibility in mind, some issues may still exist. If you experience difficulty editing your store with assistive technology, please contact us via the methods listed above.