SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo Democratic Republic of the Congo
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 18, 2026 - 19:21 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange networks subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 2026 - 15:40 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 2026 - 15:15 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 2026 - 13:14 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 - 12:14 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Tigo network subscribers in Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 - 12:14 PDT
MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers
Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 18, 2026 - 04:00 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 2026 - 03:22 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 2026 - 03:18 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 15, 2026 - 03:15 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2026 - 03:15 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2026 - 03:14 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 12, 2026 - 03:11 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT
Update - We are continuing to investigate this issue.
Sep 11, 2026 - 16:44 PDT
Update - We are continuing to investigate this issue.
Sep 11, 2026 - 16:44 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 11:08 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 02:12 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 2026 - 22:09 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 2026 - 20:08 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 10, 2026 - 19:05 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2026 - 12:09 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 06, 2026 - 11:24 PDT
Investigating - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2026 - 11:23 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 19:20 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:04 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 06:19 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2026 - 04:02 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2026 - 02:43 PDT
Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 18, 2026 - 00:34 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 2026 - 00:34 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 2026 - 00:33 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 15, 2026 - 00:33 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2026 - 00:32 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2026 - 00:31 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 12, 2026 - 08:31 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 12, 2026 - 00:30 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 2026 - 20:25 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 2026 - 18:25 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 2026 - 17:24 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 2026 - 17:16 PDT
United States MMS Carrier Partner Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 2026 - 18:00 PDT
Scheduled -

Our MMS carrier partner in the United States is conducting an emergency maintenance from 17 September 2026 at 18:00 PDT until 24 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from AT&T United States handsets via subset of United States long codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 17, 2026 18:00 - Sep 24, 2026 18:00 PDT
Important Notice: Temporary Messaging Restrictions During Russian Parliamentary Elections.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 2026 - 14:01 PDT
Scheduled - Please be informed that from September 17 to September 20, 2026, there may be temporary restrictions on messaging aimed at election campaigning during this period. We kindly ask for your cooperation and understanding in adhering to these regulations.
Sep 17, 2026 14:00 - Sep 20, 2026 14:00 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
WhatsApp Messaging Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification Operational
RCS Messaging Operational
Programmable Messaging API Operational
Intelligent Alerts Operational
PROGRAMMABLE VOICE US1 Operational
PSTN US1 Operational
SIP Interface US1 Operational
Client Web US1 Operational
Client Mobile US1 Operational
Conference US1 Operational
Recording US1 Operational
Queue US1 Operational
Text-to-Speech US1 Operational
Recording Transcriptions US1 Operational
TwiML US1 Operational
Voice Insights US1 Operational
Speech Recognition (Gather Speech) US1 Operational
Realtime Transcriptions US1 Operational
Pay US1 Operational
Media Streams US1 Operational
Dialogflow US1 Operational
ConversationRelay US1 Operational
Voice REST API US1 Operational
PROGRAMMABLE VOICE AU1 Operational
PSTN AU1 Operational
SIP Interface AU1 Operational
Client Web AU1 Operational
Client Mobile AU1 Operational
Conference AU1 Operational
Recording AU1 Operational
Queue AU1 Operational
Text-to-Speech AU1 Operational
Recording Transcriptions AU1 Operational
TwiML AU1 Operational
Voice Insights AU1 Operational
Speech Recognition (Gather Speech) AU1 Operational
Realtime Transcriptions AU1 Operational
Pay AU1 Operational
Media Streams AU1 Operational
ConversationRelay AU1 Operational
Voice REST API AU1 Operational
PROGRAMMABLE VOICE IE1 Operational
PSTN IE1 Operational
SIP Interface IE1 Operational
Client Web IE1 Operational
Client Mobile IE1 Operational
Conference IE1 Operational
Recording IE1 Operational
Queue IE1 Operational
Text-to-Speech IE1 Operational
Recording Transcriptions IE1 Operational
TwiML IE1 Operational
Voice Insights IE1 Operational
Speech Recognition (Gather Speech) IE1 Operational
Realtime Transcriptions IE1 Operational
Pay IE1 Operational
Media Streams IE1 Operational
ConversationRelay IE1 Operational
Voice REST API IE1 Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup Operational
ELASTIC SIP TRUNKING US1 Operational
Origination US1 Operational
Termination US1 Operational
ELASTIC SIP TRUNKING AU1 Operational
Origination AU1 Operational
Termination AU1 Operational
ELASTIC SIP TRUNKING IE1 Operational
Origination IE1 Operational
Termination IE1 Operational
TaskRouter Operational
FLEX Operational
Flex Agent Copilot Operational
Flex Agent Desktop Operational
Flex Application Platform Operational
Flex Insights Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
CONVERSATIONS Operational
Conversation Orchestrator Operational
Conversation Intelligence Operational
Conversation Intelligence (classic) Operational
Conversation Memory Operational
Enterprise Knowledge Operational
TWILIO EMAIL Operational
Mailsend: Comms API Operational
Logs Operational
Dedicated IP Address Operational
INTERCONNECT Operational
PHONE NUMBERS Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service Operational
Go Rooms Operational
Video Insights Operational
Realtime Transcriptions Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Degraded Performance
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Degraded Performance
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Operational
Voice, APAC Degraded Performance
SMS, APAC Operational
MMS, APAC Degraded Performance
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Degraded Performance
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Degraded Performance
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
Sender ID Operational
ZIPWHIP MESSAGING Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
SendGrid Mail Sending Operational
API v3 Operational
SMTP Operational
API v2 Operational
SendGrid Marketing Campaigns Operational
SendGrid Webhooks Operational
Event Webhooks Operational
Parse API Operational
SendGrid API Operational
SendGrid Website Operational
SendGrid Statistics Operational
SendGrid Email Activity Operational
SendGrid Partners Operational
SendGrid Billing Operational
SendGrid Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Philippines SMS Carrier Maintenance - Globe Telecom Sep 20, 2026 12:00-14:00 PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 20 September 2026 at 12:00 PDT until 20 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on Sep 04, 2026 - 16:07 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Sep 21, 2026 14:00-20:00 PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 September 2026 at 14:00 PDT until 21 September 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Sep 16, 2026 - 14:25 PDT

Czech Republic SMS Carrier Maintenance - T-Mobile Sep 21, 2026 15:00-16:00 PDT

The T-Mobile network in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.
Posted on Sep 15, 2026 - 06:17 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 21, 2026 15:00-21:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 24, 2026 - 23:49 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Sep 21, 2026 19:00 - Sep 22, 2026 04:00 PDT

The T-Mobile network in the United States is conducting a planned maintenance from 21 September 2026 at 19:00 PDT until 22 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Sep 16, 2026 - 14:24 PDT

United States SMS Carrier Partner Maintenance Sep 21, 2026 20:00 - Sep 22, 2026 05:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 20:00 PDT until 22 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.
Posted on Sep 17, 2026 - 06:19 PDT

Puerto Rico SMS Carrier Maintenance - Liberty Sep 21, 2026 20:45 - Sep 22, 2026 00:30 PDT

The Liberty network in Puerto Rico is conducting a planned maintenance from 21 September 2026 at 20:45 PDT until 22 September 2026 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets when sending via long codes.
Posted on Sep 18, 2026 - 17:10 PDT

Mexico SMS Carrier Partner Maintenance Sep 21, 2026 22:00-23:30 PDT

Our SMS carrier partner in Mexico is conducting a planned maintenance from 21 September 2026 at 22:00 PDT until 21 September 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
Posted on Sep 18, 2026 - 16:23 PDT

United States SMS Carrier Partner Maintenance Sep 21, 2026 23:00 - Sep 22, 2026 03:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 23:00 PDT until 22 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Sep 04, 2026 - 13:03 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 22, 2026 15:00-21:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 September 2026 at 15:00 PDT until 22 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 24, 2026 - 23:50 PDT

Planned Maintenance on the Knowledge Bases Service Sep 22, 2026 17:00-19:00 PDT

Twilio is performing planned maintenance on the Knowledge Bases service on 22 September 2026 from 17:00 PDT until 19:00 PDT. During the maintenance window, Knowledge Bases cannot be created, updated, or deleted. These requests will return an HTTP 503 response. Existing Knowledge Bases remain fully available for search and retrieval, and Knowledge Source operations are not affected.

Impacted operations: POST /v2/ControlPlane/KnowledgeBases, PATCH/v2/ControlPlane/KnowledgeBases/{kbId} and DELETE/v2/ControlPlane/KnowledgeBases/{kbId}

This applies to all customers in all regions. Customers who need to create, update, or delete a Knowledge Base should complete those changes before 17:00 PDT, or wait until after the window closes. Write access is restored automatically when maintenance completes; no customer action is required.
Posted on Sep 15, 2026 - 15:34 PDT

United States SMS Carrier Partner Maintenance Sep 22, 2026 17:00-18:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2026 at 17:00 PDT until 22 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from AT&T United States handsets via subset of United States long codes.
Posted on Sep 09, 2026 - 00:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Sep 22, 2026 19:00 - Sep 23, 2026 04:00 PDT

The T-Mobile network in the United States is conducting a planned maintenance from 22 September 2026 at 19:00 PDT until 23 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Sep 16, 2026 - 14:25 PDT

United States SMS Carrier Maintenance - AT&T Sep 22, 2026 20:00 - Sep 23, 2026 00:00 PDT

The AT&T network in the United States is conducting a planned maintenance from 22 September 2026 at 20:00 PDT until 23 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
Posted on Sep 18, 2026 - 05:30 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 23, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:30 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Sep 23, 2026 21:00-23:00 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 23 September 2026 at 21:00 PDT until 23 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth
Posted on Sep 16, 2026 - 06:36 PDT

Malaysia SMS Carrier Maintenance - Celcom Sep 24, 2026 09:00-15:00 PDT

The Celcom network in Malaysia is conducting a planned maintenance from 24 September 2026 at 09:00 PDT until 24 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Posted on Sep 18, 2026 - 16:21 PDT

Canada Account Security Service Partner Maintenance Sep 24, 2026 21:00 - Sep 25, 2026 01:00 PDT

Our service partner is conducting a planned maintenance from 24 September 2026 at 21:00 PDT until 25 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Sep 18, 2026 - 10:43 PDT

Infrastructure Maintenance: Saturday, September 26, from 11AM-5PM PT Sep 26, 2026 11:00-17:00 PDT

In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our infrastructure on September 26, 2026 from 11AM to 5PM PT.

During this time, customers may experience failures when trying to attempt new signups and upgrades. Mail delays expected on the order of

Thank you for your patience through this maintenance.
Posted on Sep 17, 2026 - 12:25 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep 27, 2026 12:00-14:00 PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 27 September 2026 at 12:00 PDT until 27 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on Sep 04, 2026 - 16:08 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 28, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:30 PDT

Japan SMS Carrier Partner Maintenance Sep 29, 2026 06:00-07:00 PDT

Our SMS carrier partner in Japan is conducting a planned maintenance from 29 September 2026 at 06:00 PDT until 29 September 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.
Posted on Sep 10, 2026 - 06:28 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 30, 2026 13:00-18:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Sep 18, 2026 - 08:56 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 30, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:31 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 5, 2026 21:00 - Oct 6, 2026 03:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.
Posted on Sep 16, 2026 - 15:17 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 7, 2026 20:00 - Oct 8, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:12 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 7, 2026 22:00 - Oct 8, 2026 04:00 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Sep 04, 2026 - 13:01 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 12, 2026 20:00 - Oct 13, 2026 03:00 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 20:00 PDT until 13 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.
Posted on Sep 18, 2026 - 16:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:23 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:24 PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct 21, 2026 22:00-23:30 PDT

Twilio will conduct infrastructure maintenance on the San Jose (US2) PoP on October 21, 2026, from 10:00pm PDT until 11:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s US2/San Jose edge location.
Posted on Sep 15, 2026 - 15:09 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:24 PDT
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching

Sep 18, 2026

A2P 10DLC Campaign Statuses Remaining 'In Review'
Resolved - The issue impacting campaign review statuses has been resolved and A2P 10DLC campaign status is operating normally at this time.
Sep 18, 17:06 PDT
Monitoring - We have implemented a fix and A2P 10DLC campaign statuses are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 18, 16:36 PDT
Update - We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 15:30 PDT
Investigating - We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 14:34 PDT
Delays with Phone Number Registration to A2P 10DLC
Resolved - The delays have been resolved and phone number registration to A2P 10DLC campaigns is operating normally at this time.
Sep 18, 17:00 PDT
Monitoring - Phone number registration to A2P 10DLC campaigns is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 16:00 PDT
Update - Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and we have deployed a fix. At this time we are seeing recovery, but customers may still experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 15:02 PDT
Identified - Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and are working with our carrier partners to deploy a fix. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 14:01 PDT
Update - We are investigating an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 13:01 PDT
Update - We are aware of an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. Our team is actively investigating and we will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 12:31 PDT
Investigating - Our monitoring systems have detected a potential issue with delays with phone number provisioning. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 18, 12:21 PDT
SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil
Resolved - The incident has been resolved and SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil is operating normally.
Sep 18, 16:00 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 14:50 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 12:50 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 08:49 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 06:48 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 05:48 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 05:35 PDT
SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Orange Democratic Republic of the Congo
Resolved - Twilio customers are still experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will proceed resolving this post as it is duplicated of this one https://status.twilio.com/incidents/tnhtkwkxbyst.
Sep 18, 15:43 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 15:24 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 14:23 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 14:21 PDT
Multiple Destination SMS Carrier Partner Maintenance
Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.
Sep 18, 15:42 PDT
Scheduled -

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 October 2026 at 22:00 PDT until 15 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.
Sep 4, 13:02 PDT
Multiple Destination SMS Carrier Partner Maintenance
Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.
Sep 18, 15:39 PDT
Scheduled -

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 22:00 PDT until 13 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.
Sep 4, 13:01 PDT
Russia SMS Carrier Maintenance - Sberbank Mobile
Completed - The scheduled maintenance has been completed.
Sep 18, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:00 PDT
Scheduled -

The Sberbank Mobile network in Russia is conducting an emergency maintenance from 18 September 2026 at 13:00 PDT until 18 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 18, 07:58 PDT
SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.
Sep 18, 12:58 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 08:57 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 06:56 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 04:53 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 03:53 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 02:52 PDT
Interconnection Infrastructure Upgrade (SG1 – Phase 2)
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 PDT
Scheduled - Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Aug 6, 03:33 PDT
Multiple Destination SMS Carrier Partner Maintenance
Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.
Sep 18, 10:55 PDT
Scheduled -

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 05 October 2026 at 22:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.
Sep 4, 13:01 PDT
SMS Delivery Delays from Twilio to DU and Etisalat United Arab Emirates
Resolved - The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.
Sep 18, 09:12 PDT
Update - We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 09:08 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 07:05 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 05:54 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 03:48 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 02:48 PDT
SMS Delivery Receipt Delays from Twilio to Ufone Pakistan
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan are operating normally.
Sep 18, 09:03 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 07:00 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 05:32 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 03:27 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 02:23 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 02:23 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 PDT
Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 17 September 2026 at 21:00 PDT until 18 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Sep 7, 16:12 PDT
Mexico SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 PDT
Scheduled -

Our SMS carrier partner in Mexico is conducting a planned maintenance from 17 September 2026 at 20:00 PDT until 18 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
Sep 8, 03:16 PDT
User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada
Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.
Sep 18, 00:38 PDT
Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 22:36 PDT
Update - Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 20:28 PDT
Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 19:27 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 18:45 PDT

Sep 17, 2026

Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Sep 17, 22:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 14:02 PDT
Scheduled -

The MTS network in Russia is conducting a planned maintenance from 17 September 2026 at 14:00 PDT until 17 September 2026 at 22:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Sep 15, 07:35 PDT
SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo is operating normally.
Sep 17, 21:39 PDT
Update - We have observed a recovery in SMS delivery from Twilio Long Codes to Orange and Tigo network subscribers in the Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 17:37 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 15:37 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 14:42 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 12:41 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 11:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 11:36 PDT
MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada
Resolved - The incident has been resolved and MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada is operating normally.
Sep 17, 20:18 PDT
Update - We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 17:15 PDT
Monitoring - We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 15:14 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 16, 23:52 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 16, 15:52 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 11:50 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 09:48 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 08:48 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 08:44 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Sep 17, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:59 PDT
Scheduled -

The Beeline network in Russia is conducting a planned maintenance from 17 September 2026 at 13:59 PDT until 17 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Sep 14, 05:35 PDT
Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
Completed - The scheduled maintenance has been completed.
Sep 17, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 11:00 PDT
Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 17 September 2026 at 11:00 PDT until 17 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Sep 14, 05:36 PDT
Russia SMS Carrier Maintenance - Gazprom Telekom
Completed - The scheduled maintenance has been completed.
Sep 17, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:00 PDT
Scheduled -

The Gazprom Telekom network in Russia is conducting a planned maintenance from 17 September 2026 at 13:00 PDT until 17 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Sep 15, 00:43 PDT
Twilio Console Issue
Resolved - Incident related to the Twilio Console users having degraded experience while creating/viewing Restricted API Keys and Oauth Applicationhas been resolved and it is operating normally at this time.
Sep 17, 13:57 PDT
Update - Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 17, 06:11 PDT
Update - Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 02:42 PDT
Identified - Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix.  We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 00:42 PDT
Update - We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 16, 18:42 PDT
Update - We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 14:44 PDT
Update - We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 12:13 PDT
Investigating - We are experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 11:19 PDT
MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
Sep 17,