Pick up where you left off
Last Updated: May 24, 2023
WeWork respects your privacy and is committed to maintaining your trust by protecting your personal data. This Global Privacy Policy (“Policy”) describes how WeWork collects, uses, shares or otherwise processes data that (either in isolation or in combination with other information) enables you to be directly or indirectly identified (“Personal Data”) and explains the rights you may have in relation to your Personal Data.
This Policy is intended to help you understand how WeWork processes your Personal Data when you:
interact with us on our websites that display or link to this Policy;
use our products and services, including our software and technology platform and applications made available for use online or through mobile devices, where we act as a controller of your Personal Data;
act as a service provider, supplier or vendor to WeWork;
register for, attend or take part in our events, webinars, programs, promotions or contests;
receive communications from us or otherwise communicate with us;
subscribe to receive our newsletters, updates or other communications;
participate in surveys, research or other similar data collection activities facilitated by WeWork;
are employed by or affiliated with an organization or institution that uses our products and services where your Personal Data has been shared with us in our capacity as a controller (e.g., to authorize your access to your employer, educational institution or an another organization’s account); or
access our locations as a member, service provider or an attendee to an event hosted or co-hosted by WeWork.
This Policy does not apply to the extent we process Personal Data in the role of a processor or service provider on behalf of our customers, including in connection with the WeWork Workplace Platform. For more information regarding our processing activities in connection with the WeWork Workplace Platform, please see Section 16.4 - WeWork Workplace Customer Data Used in Connection with the WeWork Workplace Platform below.
WeWork Companies LLC and/or its affiliated entities are responsible for the processing of your Personal Data as described in this Policy, and, unless otherwise specified, act as the controller of such Personal Data. That means that WeWork determines “why” and “how” your Personal Data is collected and used. The WeWork entity that controls your Personal Data may differ depending on where you reside and/or where you interact with us. A list of the WeWork entities that may act as the controller in your jurisdiction can be found here.
A reference to “WeWork”, “we”, “our” or “us” is a reference to the relevant WeWork entity that is the controller of your Personal Data.
NOTE: Certain WeWork locations may be owned and/or operated by a third-party (“Licensee”) under a license or similar agreement with WeWork. WeWork acts as an independent controller in relation to our Licensees and we are not responsible for the privacy or data security practices of our Licensees, which may differ from those explained in this Policy. A list of Licensees that own and/or operate a WeWork location can be found here.
As a global provider of flexible workspace solutions, we collect different types of Personal Data about you based on how you interact with us and the products and services you access and use. The different types of Personal Data we may collect are categorized in the table below. Please note, however, that not all categories may be applicable to you.
CATEGORY DESCRIPTION OF INFORMATION Contact Information Data such as your name, email address, physical address, phone number, date of birth, employer or educational institution name and your title or role (as that information relates to your use of our products and services) and other contact information. Supplemental Identification (ID) Information Data such as your government-issued identity document, photo and other information collected for identity, age verification and fraud prevention purposes. Account Information Data associated with your WeWork account, such as username, password, profile picture and designated WeWork “home” location. Payment Information Data about your billing address and method of payment such as bank details, credit, debit or other payment card information. Activity & Usage Information Data associated with your activity and use of our products and services, including Membership Activity & Usage Information: data associated with your membership activity and use of our workspaces such as keycard and/or mobile key access data (i.e. date and time of arrival or scan at access point), desk, office and room booking data, printer usage data, credit usage data, desk location data and other information relating to your membership activity and use of our workspaces and membership products and services. Security Information Data such as your image and video footage captured by closed circuit television (CCTV), your access data logs, data collected about you in connection with security incidents that involve you and other information relating to the safety and security of our locations. Vehicle Information Data associated with your vehicle to enable you to park at our locations, such as your vehicle registration and license plate numbers. Event Information Data collected for purposes of registration and participation in events and webinars, such as attendee badge information (e.g., name, title and company name and image), email address, photographs and videos captured during events. Device, Internet & Network Activity Information Data from which your device could be identified, such as device ID or other unique identifiers, or about your device, such as browser type, your geolocation information (taken through your mobile device’s GPS signal, browser’s WIFI signal or Bluetooth technology, if your device settings allow for this), IP address, MAC address, data and other information relating to your device and activity on and use of our websites, mobile applications, emails and online content, to the extent such data is considered Personal Data under applicable data protection laws. Third-Party Membership or Loyalty Program Data Data associated with your third-party memberships or loyalty programs, such as airline and hotel affiliations and other similar information collected to enable points to be allocated to your associated rewards programs. Other Voluntary Personal Data Data such as the content of your communications with us, including interactions with customer support and our social media channels, participation in surveys, questionnaires, contests or other promotional offers, data you provide when you sign up to receive news, promotions or other marketing communications from us or our partners and any other information you voluntarily provide to us.
In limited circumstances, we may also collect the following categories of Personal Data:
CATEGORY DESCRIPTION OF INFORMATION Electronic Identity Information (eIDV) Data collected for the purpose of verifying your identity using specific criteria from public and private data sets. In certain jurisdictions where permitted, this may include biometric data generated from photos you provide. This data is collected for the limited purpose of identity verification and/or compliance with anti-money laundering and criminal financing legislation (as further described in Section 5 [Purposes for Which We Process Your Personal Data and the Legal Bases on Which We Rely] below). Medical & Health Information Data collected in connection with incidents or medical emergencies involving you at our locations. Other Sensitive Personal Data Data collected with your consent and used as necessary to perform reasonably expected services or as required by law. Unless specifically requested, we ask that you not provide any Sensitive Personal Information.
We collect most of your Personal Data directly from you. The categories of Personal Data that we collect depends on how you interact with us. For example, you may provide us Personal Data when you sign-up or activate a WeWork membership, contact us or inquire about our products or services, access our locations, use our mobile applications, participate in surveys, interact with our websites, attend or take part in events or webinars or provide services to us. You may not always be required to provide Personal Data that we request. If you do not wish to provide your Personal Data to us, you may choose not to do so or opt-out of our processing of your Personal Data when this option is offered to you. However, you should be aware that if you do not provide Personal Data that we request, we may not be able to provide you with our products or services or respond to your requests for which the provision of such Personal Data is necessary.
We may automatically collect your Personal Data, which we may observe or detect without directly asking you to provide the information to us. As is common practice among businesses that operate online and through technology, this will mainly include information gathered automatically through your activity on and use of our websites, mobile applications, emails and online content. This information includes Device, Internet and Network Activity Information and other information collected through cookies, web beacons and other similar technologies. For more information on how we use cookies, internet advertising and other tracking technologies, please see our Cookie Policy.
We may also collect your Personal Data from other sources as described in the table below.
SOURCE SITUATION (EXAMPLES) WeWork Group Companies As a normal part of conducting business and to enable your use of our products and services, for instance, if you access and use multiple products and services, such as use of the WeWork Workplace Platform to access WeWork membership services. Your Employer, Educational Institution or Other Organization To invite you to activate your membership or account and to authorize your access to your employer’s, educational institution’s or other organization’s, as applicable, account for contracted products and services, if your membership or account is associated with your employer, educational institution or another organization’s contract for our products and services. Licensees To enable your use of our products and services in certain locations owned and/or operated by License as described in this Policy. Authentication Partners To authenticate and administer access to your WeWork account using third-party authorization procedures (e.g., single sign-on (SSO) providers) Your Friends, Family Members or Close Acquaintances To refer you to use our products and services. Third-Party Space Booking Platform Providers To facilitate bookings at WeWork locations that you reserve through third-party space booking platforms. Real Estate Brokers To facilitate transactions with you for our products and services. Our Agents, Consultants, Partners and Service Providers To assist with the provision and promotion of our products and services and performance of business-related functions (e.g., payment partners and merchants, advertising and marketing partners). Our Landlords and Building Owners and Managers To facilitate access and security at buildings where we have workspaces. Event Sponsors To manage registration and participation in events hosted at our locations. Data Brokers and Publicly-Available Sources To help us correct or supplement our records for marketing campaigns, offers and online advertising efforts or to assist with sales activities. Other Third Parties Acting at Your Direction To facilitate your use of our products and services.
We are committed to the lawful processing of your Personal Data in accordance with data protection laws, which in certain jurisdictions require us to have a valid legal basis to do so. In most circumstances, we rely on our legitimate interests or those of third parties (where they are not overridden by your interests or fundamental rights and freedoms), for the performance of a contract with you or to comply with our legal obligations. In certain circumstances, we may process your Personal Data to protect your vital interests or those of other persons or to further an important public interest or we may rely on your consent, which may be implied (e.g., where you have volunteered information for use by us) or express (in accordance with applicable law). Where we rely on your consent as a legal basis, you may withdraw your consent at any time for any processing activities that we conduct based solely on your consent. Please see Section 11 [Your Rights Relating to Your Personal Data] below to learn more about your rights, including your right to withdraw consent.
To make it easier to understand the purposes for which we use your Personal Data and, where required, the legal basis on which we rely, we have organized this information into categories in the sections and tables below. For more information on the legal bases on which we rely to process your Personal Data, please contact us using the details provided in Section 14 [Contacting Us] below.
PURPOSE FOR PROCESSING YOUR PERSONAL DATA CATEGORY OF PERSONAL DATA LEGAL BASIS (WHERE REQUIRED) To register and activate your membership account and, where applicable, to authorize access to your employer, educational institution or another organization’s account Contact Information Account Information To perform a contract with you, if you contract for your own membership products and services Our legitimate interests, namely activating your account to enable access to our products and services in connection with your employment, education or other relationship with the organization, if your membership account is associated with your employer, educational institution or another organization’s contract for membership products and services To determine your eligibility for age-restricted products (e.g., alcohol, beer and wine) Contact Information Supplemental ID Information Compliance with a legal obligation with respect to providing age-restricted products To activate your keycard or mobile key (to the extent available) to enable your physical access to our locations and/or Licensees’ locations Contact Information Account Information Supplemental ID Information To perform a contract with you, if you contract for your own membership products and services Our legitimate interests, namely performing a contract we have with your employer, educational institution or other organization, as applicable, and enabling access to workspaces in connection with your employment, education or other relationship with the organization, if your membership account is associated with your employer, educational institution or another organization’s contract for membership products and services To provide our membership products and services (e.g., access to WeWork’s offices, rooms and/or workspaces, access to the WeWork member network, access to the shared Internet connection, use of printers and opportunities to participate in members-only benefits and promotions) Contact Information Account Information Membership Activity & Usage Information Other Voluntary Personal Data To perform a contract with you, if you contract for your own membership products and services Our legitimate interests, namely performing a contract we have with your employer, educational institution or other organization, as applicable, and enabling access to workspaces in connection with your employment, education or other relationship with the organization, if your membership account is associated with your employer, educational institution or another organization’s contract for membership products and services To enable and facilitate your parking at our locations, where applicable Contact Information Account Information Vehicle Information
To perform a contract with you, if you contract for your own membership products and services Our legitimate interests, namely enabling access to parking at our locations in connection with your employment, education or other other relationship with the organization, if your parking access is associated with your employer, educational institution or another organization’s contract for parking services To facilitate, monitor and manage your access to our locations (e.g., date and time of arrival associated with your keycard or mobile key) Contact Information Account Information Security Information Our legitimate interests, namely ensuring the safety and security of our offices, employees, members and guests and performing a contract with our landlords, building owners and managers that require us to collect and provide such data to facilitate access and security at the base building controls where our offices and workspaces are located To monitor, manage and report on your membership activity and use of our membership products and services (e.g., to account for access , reservations and bookings, printer usage and other credit usage and capacity management) Contact Information Account Information Membership Activity & Usage Information Our legitimate interests, namely assessing how you use our products and services in order to customize and improve our products and services, enable accurate reporting and to ensure compliance with applicable terms and conditions In circumstances where we share your Membership Activity and Usage Information with your employer, educational institution or another organization (to the extent your membership account is associated with such organization): Our legitimate interests, namely demonstrating the effectiveness of our products and services and/or compliance with applicable terms and conditions Your employer, educational institution or other company’s legitimate interests, namely assessing the effectiveness of its membership models and plans (e.g., utilization, forecasting, revenue, capacity planning and real estate strategy) To facilitate opportunities to participate in members-only benefits and promotions provided by select third-party partners (including to share your Personal Data with select partners so that they can contact you with information regarding their products and services related to your membership) Contact Information Account Information Our legitimate interests, namely offering you access to similar goods and services that enhance your membership Consent, if required under applicable law
PURPOSE FOR PROCESSING YOUR PERSONAL DATA CATEGORY OF PERSONAL DATA LEGAL BASIS (WHERE REQUIRED) To register and activate your user account and to authorize your access to a WeWork Workplace Platform controlled by a customer Contact Information Account Information Our legitimate interests, namely activating your account to enable access to our products and services in connection with your employment or other relationship with our customer To perform administrative functions (e.g., account management, invoicing and support) Contact Information Account Information Activity & Usage Information Our legitimate interests, namely facilitating the effective provision and administration of our products and services
NOTE: In connection with the WeWork Workplace Platform, WeWork processes Personal Data as a processor or service provider on behalf of our customer and in accordance with our customer’s instructions, including any applicable terms in the agreement with that customer. For more information regarding our processing activities in connection with the WeWork Workplace Platform, please see Section 16.4 - “WeWork Workplace Customer Data Used in Connection with the WeWork Workplace Platform” below.
PURPOSE FOR PROCESSING YOUR PERSONAL DATA CATEGORY OF PERSONAL DATA LEGAL BASIS (WHERE REQUIRED) To provide our products and services, which may include, without limitation, a professional address with mail and package handling services and indoor and outdoor event spaces Contact Information Account Information Activity & Usage Information Other Voluntary Personal Data To perform a contract with you, if you contract for your own membership products and services Our legitimate interests, namely performing a contract we have with an organization and providing our products and services in connection with your relationship with such organization, if your account is associated with another organization’s contract for services To monitor, manage and report on your use of our products and services Contact Information Account Information Activity & Usage Information
Our legitimate interests, namely assessing how you use our products and services in order to customize and improve our products and services, enable accurate reporting and to ensure compliance with applicable terms and conditions